Privacy Policy

Privacy Policy

Last updated: 02/MAY/26

This Privacy Policy explains how The Tinnitus Project collects, uses, stores, and protects your personal information.

For The Tinnitus Project, use:
The Tinnitus Project = The Tinnitus Project

  1. Who we are

This website is operated by [DAN BLACKBURN / THE TINNTUS PROJECT

Website: https://thetinnitusproject.com
Contact: email@thetinnitusproject.com

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

  1. What this website does

The Tinnitus Project provides sound-based tools, educational content, and self-guided listening experiences.

The website is not a medical service. We do not provide medical diagnosis, medical treatment, or medical advice.

If you are worried about your hearing, tinnitus, mental health, medication, symptoms, or any medical condition, you should speak to a qualified healthcare professional.

  1. Information we may collect

We may collect the following information when you use this website:

Account information:

  • username
  • email address
  • registration date
  • login information

Website usage information:

  • pages visited
  • device/browser information
  • approximate location based on technical data
  • IP address
  • cookie and analytics data, where enabled

Contact information:

  • messages you send through forms or email
  • support requests
  • feedback

Tinnitus or sound-matching information, if you choose to save it:

  • matched tone frequency values
  • left/right ear selections
  • volume or balance settings
  • hearing-test or tone-test responses
  • sound preferences
  • session preferences
  • related settings needed to create or save your listening experience

Payment information:
If paid products are offered, payments may be processed by third-party payment providers. We do not store your full card details on this website.

  1. Health-related information

Some information you choose to save on this website may relate to your hearing, tinnitus experience, or sound sensitivity.

This may include tinnitus frequency matches, ear-side selections, hearing-test responses, sound preferences, and session settings.

When this information can identify you, for example because it is linked to your account, email address, order, or saved session, we treat it as health-related personal data.

We only collect this information when it is needed to provide the service, save your results, create your listening experience, improve the website, or respond to your request.

You do not have to save tinnitus-related results to use basic parts of the website.

  1. Why we use your information

We use your personal information to:

  • create and manage your account
  • provide access to website tools
  • save your test results if you choose to save them
  • create or personalise listening sessions
  • send registration or account emails
  • respond to your questions or support requests
  • improve the website and user experience
  • prevent misuse, spam, fraud, or security issues
  • comply with legal obligations
  • send updates or marketing emails if you have opted in
  1. Lawful bases for using your information

Depending on the situation, we may rely on:

Consent:
For example, when you choose to save tinnitus-related results, accept non-essential cookies, or sign up to marketing emails.

Contract:
For example, when we provide an account, saved session, paid product, or requested service.

Legitimate interests:
For example, to keep the website secure, improve the service, prevent abuse, and understand basic website performance.

Legal obligation:
For example, where we need to keep records for tax, accounting, compliance, or legal reasons.

For health-related information, where required, we rely on your explicit consent or another lawful condition under data protection law.

  1. How we use tinnitus-related data

If you choose to save tinnitus-related results, we may use them to:

  • store your results
  • show them back to you
  • create or personalise sound sessions
  • improve the tool and user experience
  • provide support if you ask for help

We do not use your tinnitus-related information to diagnose you, treat you, or make medical decisions about you.

We do not claim that a frequency match is a medical diagnosis.

We do not claim that our tools cure tinnitus.

  1. Email and marketing

We may send essential emails related to your account, registration, saved sessions, purchases, or support requests.

We will only send marketing emails if you have opted in, or where the law allows it.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.

  1. Cookies and analytics

This website may use cookies and similar technologies.

Essential cookies may be used to make the website work, keep you logged in, manage security, and remember basic preferences.

Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.

For more information, please see our Cookie Policy.

  1. Who we share your information with

We may share personal information with trusted service providers who help us operate the website, such as:

  • website hosting providers
  • email providers
  • payment processors
  • analytics providers
  • security tools
  • form or membership plugins
  • technical support providers

These providers may only use your information as needed to provide their services to us.

We do not sell your personal information.

We do not sell tinnitus-related data.

  1. International transfers

Some service providers may process data outside the United Kingdom.

Where this happens, we aim to use providers that apply appropriate safeguards for personal data protection.

  1. How long we keep your information

We keep personal information only for as long as needed for the purposes described in this policy.

Account information may be kept while your account remains active.

Saved tinnitus-related results may be kept while your account remains active, or until you delete them or request deletion, unless we need to keep limited records for legal or security reasons.

Contact messages may be kept for a reasonable period so we can respond and maintain records.

Payment and transaction records may be kept for tax and accounting purposes.

  1. How we protect your information

We take reasonable steps to protect your personal information, including technical and organisational security measures.

However, no website or online service can guarantee complete security.

You are responsible for keeping your account login details secure.

  1. Your rights

Depending on your location and applicable law, you may have rights over your personal data, including the right to:

  • access the personal data we hold about you
  • correct inaccurate data
  • request deletion of your data
  • restrict or object to certain processing
  • withdraw consent where processing is based on consent
  • request a copy of your data
  • complain to a data protection authority

In the UK, you can contact the Information Commissioner’s Office if you have concerns about how your data is handled.

  1. Withdrawing consent

Where we rely on consent, you can withdraw your consent at any time.

Withdrawing consent does not affect processing that happened before consent was withdrawn.

If you withdraw consent for saved tinnitus-related data, we may no longer be able to provide saved results or personalised sessions based on that data.

  1. Children

This website is not intended for children.

You must be at least 18 years old to create an account or use any paid service, unless a parent or guardian is responsible for the account and use of the website.

  1. Medical and safety notice

This website is not a replacement for medical care.

You should seek medical advice if you experience sudden hearing loss, tinnitus in one ear only, pulsatile tinnitus, dizziness, severe distress, ear pain, new neurological symptoms, or any symptoms that concern you.

If tinnitus is causing severe anxiety, panic, depression, or thoughts of self-harm, please seek urgent support from a qualified professional or emergency service.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be posted on this page.

  1. Contact

For privacy questions or data requests, contact:

Dan Blackburn / The Tinnitus Project
email@thetinnitusproject.com
https://thetinnitusproject.com